Safety & Security Policy

Your safety and security are our top priority. This Safety & Security Policy outlines the measures taken by our partner hotels to ensure a safe, secure, and comfortable experience for all guests.

1. Guest Safety

• All partner hotels are verified for compliance with local safety regulations and fire safety norms.
• 24/7 front desk or emergency assistance is provided in all listed properties.
• Emergency contact numbers are available in every booking confirmation.

2. Payment Security

• All online payments are encrypted using SSL technology.
• We do not store your credit/debit card details without consent.
• Trusted and secure payment gateways are used for transactions.

3. Data Protection

• Your personal information is stored securely and never shared with unauthorized parties.
• We comply with data protection and privacy laws to safeguard your information.

4. Hotel Security Measures

• Hotels maintain CCTV surveillance in public areas for guest safety.
• Secure locks and access control systems are installed in rooms.
• Fire alarms, extinguishers, and emergency exits are available in all hotels.

5. Health & Hygiene

• Hotels follow strict hygiene standards for cleaning and sanitization.
• Regular health and safety audits are conducted at partner properties.
• First-aid kits and medical support are available at most hotels.

6. Guest Responsibility

• Guests are requested to follow hotel safety instructions during their stay.
• Valuables should be stored in the provided safety deposit boxes.
• Any suspicious activity should be reported to the hotel staff immediately.

7. Limitation of Liability

While we ensure safety standards, we are not liable for unforeseen incidents, natural disasters, or guest negligence. However, we work closely with hotels to resolve any issues promptly.

8. Emergency Assistance

In case of emergencies, guests can contact our 24/7 customer support or directly reach out to the hotel front desk for immediate help.

Last Updated: August 2025